For many users of Facebook, the worlds largest social network, it was just the latest in a string of frustrations. Facebook asks users to link information in their profiles, which makes that information public.
On Wednesday, users discovered a glitch that gave them access to supposedly private information in the accounts of their Facebook friends, like chat conversations.
Not long before, Facebook had introduced changes that essentially forced users to choose between making information about their interests available to anyone or removing it altogether.
Although Facebook quickly moved to close the security hole on Wednesday, the breach heightened a feeling among many users that it was becoming hard to trust the service to protect their personal information.
Facebook has become more scary than fun, said Jeffrey P. Ament, 35, a government contractor who lives in Rockville, Md.
Mr. Ament said he was so fed up with Facebook that he deleted his account this week after three years of using the service. Every week there seems to be a new privacy update or change, and I just cant keep up with it.
Facebook said it did not think the security hole, which was open a few hours, would have a lasting impact on the company's reputation.
For a service that has grown as dramatically as we have grown, that now assists with more than 400 million people sharing billions of pieces of content with their friends and the institutions they care about, we think our track record for security and safety is unrivaled, said Elliot Schrage, the company's vice president for public policy. Are we perfect? Of course not.
Facebook is increasingly finding itself at the center of a tense discussion over privacy and how personal data is used by the Web sites that collect it, said James E. Katz, a professor of communications at Rutgers University.
Its clear that we keep discovering new boundaries of privacy that are possible to push and just as quickly breached, Mr. Katz said.
Social networking experts and analysts wonder whether Facebook is pushing the envelope in a way that could damage its standing over time. The privacy mishap on Wednesday, first reported by the blog TechCrunch, did not help matters.
While this breach appears to be relatively small, its inopportunely timed, said Augie Ray, an analyst with Forrester Research. It threatens to undermine what Facebook hopes to achieve with its network over the next few years, because users have to ask whether it is a platform worthy of their trust.
Over the last few months, Facebook has introduced changes that encourage users to make their photos and other information accessible to anyone on the Internet. Last month its chief executive, Mark Zuckerberg, unveiled plans to begin sharing users information with some outside Web sites, and Facebook began prompting users to link information in their profile pages, like their hobbies and hometowns, in a way that makes that information public.
That last change prompted the Electronic Privacy Information Center, an advocacy group, to file a complaint on Wednesday with the Federal Trade Commission.
Facebook continues to manipulate the privacy settings of users and its own privacy policy so that it can take personal information provided by users for a limited purpose and make it widely available for commercial purposes, Marc Rotenberg, the groups executive director, said in a letter to the commission.
The extent of the discontent among users is hard to quantify, but one measure is a group created on Facebook to protest the recent changes, which has attracted more than 2.2 million members.
Mr. Schrage said that the company was aware that some users were not happy with the changes, but that the overall response had been positive.
Part of the reason Facebook's recent changes are upsetting users is that, in contrast to a service like Twitter, most people signed up for Facebook with the understanding that their information would be available only to an approved circle of friends, said Danah Boyd, a social media researcher at Microsoft and a fellow at Harvard University's Berkman Center for Internet and Society.
Facebook started out with a strong promise of privacy, she said. You had to be at a university or some network to sign up. That's part of how it competed with other social networks, by being the anti-MySpace.
On Wednesday, users discovered a glitch that gave them access to supposedly private information in the accounts of their Facebook friends, like chat conversations.
Not long before, Facebook had introduced changes that essentially forced users to choose between making information about their interests available to anyone or removing it altogether.
Although Facebook quickly moved to close the security hole on Wednesday, the breach heightened a feeling among many users that it was becoming hard to trust the service to protect their personal information.
Facebook has become more scary than fun, said Jeffrey P. Ament, 35, a government contractor who lives in Rockville, Md.
Mr. Ament said he was so fed up with Facebook that he deleted his account this week after three years of using the service. Every week there seems to be a new privacy update or change, and I just cant keep up with it.
Facebook said it did not think the security hole, which was open a few hours, would have a lasting impact on the company's reputation.
For a service that has grown as dramatically as we have grown, that now assists with more than 400 million people sharing billions of pieces of content with their friends and the institutions they care about, we think our track record for security and safety is unrivaled, said Elliot Schrage, the company's vice president for public policy. Are we perfect? Of course not.
Facebook is increasingly finding itself at the center of a tense discussion over privacy and how personal data is used by the Web sites that collect it, said James E. Katz, a professor of communications at Rutgers University.
Its clear that we keep discovering new boundaries of privacy that are possible to push and just as quickly breached, Mr. Katz said.
Social networking experts and analysts wonder whether Facebook is pushing the envelope in a way that could damage its standing over time. The privacy mishap on Wednesday, first reported by the blog TechCrunch, did not help matters.
While this breach appears to be relatively small, its inopportunely timed, said Augie Ray, an analyst with Forrester Research. It threatens to undermine what Facebook hopes to achieve with its network over the next few years, because users have to ask whether it is a platform worthy of their trust.
Over the last few months, Facebook has introduced changes that encourage users to make their photos and other information accessible to anyone on the Internet. Last month its chief executive, Mark Zuckerberg, unveiled plans to begin sharing users information with some outside Web sites, and Facebook began prompting users to link information in their profile pages, like their hobbies and hometowns, in a way that makes that information public.
That last change prompted the Electronic Privacy Information Center, an advocacy group, to file a complaint on Wednesday with the Federal Trade Commission.
Facebook continues to manipulate the privacy settings of users and its own privacy policy so that it can take personal information provided by users for a limited purpose and make it widely available for commercial purposes, Marc Rotenberg, the groups executive director, said in a letter to the commission.
The extent of the discontent among users is hard to quantify, but one measure is a group created on Facebook to protest the recent changes, which has attracted more than 2.2 million members.
Mr. Schrage said that the company was aware that some users were not happy with the changes, but that the overall response had been positive.
Part of the reason Facebook's recent changes are upsetting users is that, in contrast to a service like Twitter, most people signed up for Facebook with the understanding that their information would be available only to an approved circle of friends, said Danah Boyd, a social media researcher at Microsoft and a fellow at Harvard University's Berkman Center for Internet and Society.
Facebook started out with a strong promise of privacy, she said. You had to be at a university or some network to sign up. That's part of how it competed with other social networks, by being the anti-MySpace.
